Roving Reporter | "I've Been Scammed!" by Barbara Gurtner

"Ladies, I’ve been scammed to the tune of $99.95 and I am not happy. I thought I was a savvy buyer, I thought I could read the terms of agreement, all the tiny print AND understand it. But I was wrong.

I fell for the ad that said “Dr. Oz recommends…”. It was for a FREE sample, only $4.95 Shipping and Handling. It was a two-fer from KollagenIntensive Natural Health Source and Giavonie.
This is the ad about the Texas woman who discovered alternating these two products improved her skin-tone. So now that I’m losing skin-tone that claim piqued my interest.

I sent off for the products. I haven’t yet started this ‘miracle program’ when I receive another box in the mail from Kollagen Discount Home Delivery Program. I didn’t order anything, or so I thought. I received an email from ‘Noreply’ titled "Your Kollagen Intensiv Home Delivery Order Has Been Sent." When I clicked on the link, it showed my trial order for $4.95. I get another trial package—how odd? I pulled up my credit card account to see a lovely charge for $99.95 which is a little above $4.95.

Dialed the toll free number for the Kollagen company. The automated phone system answers “Thank you for calling Monthly Shipment Program. If you are calling to cancel you membership you will be given a cancellation number so have pen and paper ready.” That sounds like a few folks have had problems and called this number before.

I talked to live person who was polite. When I told her I was sending the unopened package back, first because I didn’t order it and second because I didn’t want to pay a $100 for it, she told me not to do that because I would not get a refund. “Tell me more,” said I.

It seems that in checking a box agreeing to receive the “FREE” trial sample, I had also agreed to receive product every two months at a discounted rate of $99.95. Oh, she led me through the website where it said all the things she told me, except it said $45.98 per month (which is $99.95 for two months supply), plus she told me again that I wouldn’t be refunded my money, only future shipments would be stopped. And if I ever wanted to order the product again I would have to pay full price and order it individually.

Excuse me!

I asked to speak to a supervisor, who I was told was not available and who would not refund my money either, since I had checked the box and agreed to the home delivery. I told her I would pursue other avenues.

So instead I am telling you, WWN: DO NOT ORDER ANYTHING FROM:
This is marketing of the worst sort. If the product is good you do not have to be subversive. People will want to purchase it. Wish I had taken the time to go to I would have found that I’m not the first person who ‘overlooked’ the automatic charges and shipments.

I then contacted Giavonie who makes the alternating product. They had not shipped me additional product, although it was also set up for delivery, and they offered to take back the product they had previously sent and refund my money. Nice.

Feeling taken but breathing easier,
Barbara Gurtner

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