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"Reoccurring Charge Scam from Word Game Apps" by Alice Rose
The CSR explained that she couldn't see what app was making the reoccurring charge, but that she would take the charges off of my bill, no problem. We chatted for a while about how this happens all the time...even for 'subscriptions' you never intentionally signed up for, and how some companies make the transition from one website to another so seamless you unwilling sign up for it without question.
I'm not sharing this story to make people afraid of shopping online. Fraud happens offline and online, but it's always good to be vigilant! AT&T helped me set up a purchase authorization code that has to be entered for any purchases to go through...so there's a manual blocker in place. Not sure it will solve the problem, but I was pleased with the proactive step." - Alice Rose