"Reoccurring Charge Scam from Word Game Apps" by Alice Rose

"I'm a pretty tech savvy person, who happens to enjoy a good game of Scrabble or Words with Friends from time to time. The other day I received a text alert that my subscription to "Word Game Alerts" was being renewed, and that a $10.64 charge would be added to my AT&T bill under "mobile purchases." Knowing full well I never bought a Word Game Alerts "subscription" (I generally only ever use free apps), I called AT&T to disput the 2 charges.

The CSR explained that she couldn't see what app was making the reoccurring charge, but that she would take the charges off of my bill, no problem. We chatted for a while about how this happens all the time...even for 'subscriptions' you never intentionally signed up for, and how some companies make the transition from one website to another so seamless you unwilling sign up for it without question.

I'm not sharing this story to make people afraid of shopping online. Fraud happens offline and online, but it's always good to be vigilant! AT&T helped me set up a purchase authorization code that has to be entered for any purchases to go through...so there's a manual blocker in place. Not sure it will solve the problem, but I was pleased with the proactive step." - Alice Rose


Helpful tip for Online Shopping: Always pay attention to the "address bar" of your Internet Browser (Internet Explorer, Chrome, Safari, FireFox, etc). If you get ready to purchase something and the root of the address is forgeign to you, don't enter in your information. For example www.Amazon.com/XXXXX or www.Ebay.com/XXXXX or www.PayPal.com/XXXXX

Also, never enter in your information when the https:// isn't present. The S stands for secure, and is protected, and thus, then is ok to enter in your personal information.

Comments

MRoss said…
Thanks for bringing this information to my attention. I will be vigilant about my VISA bill from now on.

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