Help Wanted | GOOSE ISLAND - Customer Service Representative I (Fee Collector)

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General Description

Under the direction of the Office Manager/Team Leader, this position is responsible for performing general clerical duties and providing customer service and information to the public for Goose Island State Park. Duties may include but are not limited to assisting with the daily operations of revenue collection and accounting, permit sales, automated registration and reservation of visitors and answering telephones. Prepares correspondence and reports. Performs general cleaning of park headquarters. Works under close supervision, with minimal latitude for the use of initiative and independent judgment. Performs additional duties as assigned. Complies with all Agency, Division and Branch rules, regulations and procedures.

JOB POSTING: 18-00923
Qualification Guidelines
MINIMUM QUALIFICATIONS: 

Education:
  • Completion of the 8th grade.
Experience:
  • No experience required.
Licensure:       
  • If driving is required, applicant must possess a valid State driver's license.
PREFERRED QUALIFICATIONS: 
Education:      
  • Graduation from High School or GED. 
Experience:
  • One year of experience in areas such as general clerical, cash handling or customer service.
Knowledge, Skills and Abilities
  • Knowledge of general office skills;
  • Knowledge of basic mathematics;
  • Knowledge of fiscal control policies, public safety and revenue reporting concepts;
  • Skill in using MS Word, Excel and Outlook;
  • Skill in effective verbal and written communication;
  • Skill in basic report writing for completing various daily and weekly reports;
  • Skill in general routine office cleaning;
  • Skill in providing quality customer service in a courteous and professional manner;
  • Skill in establishing and maintaining effective work relationships with co-workers and work-related contacts;
  • Skill in using standard office equipment;
  • Ability to handle cash transactions accurately and account for revenue collected;
  • Ability to handle multiple tasks effectively;
  • Ability to work independently with little or no supervision;
  • Ability to work as a member of a team;
  • Ability to prepare and maintain detailed records, files and reports.
Additional Information
WORKING CONDITIONS:
  • Required to work 10 to 40 hours per week with hours other than 8:00 a.m. to 5:00 p.m. and days off other than Saturdays, Sundays and holidays;
  • Required to adjust to changing schedules;
  • May be required to operate a State vehicle;
  • Required to travel 5% with possible overnight stays;
  • Must conform to TPWD dress and grooming standards, work rules and safety procedures;
  • Non-smoking environment in State building and vehicles.
ADDITIONAL REQUIREMENTS:
In order to be considered for this position, the following information is required:
  • Submittal of a completed online application;
  • Work history experience MUST be completed in the online application;
  • A scanned copy of official college transcript(s) issued from the registrar must be attached to the online application (if applicable);
  • Applicants must attach a DD214 or other supporting documentation to the online application to claim Veterans Preference.
NOTE: Resume and professional references may be attached to the online application, but not in place of the completed application.  A skills test may be conducted at time of interview.

Army 15, 36, 42, 56, 68, 88, 89, 92
Navy SH, YN, SN, Limited Duty Officer, CWO
Coast Guard YN, 360
Marine Corps O1
Air Force 3A, 3M

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